- 911
- ACD: Automatic Call Distribution
- ALOC: Average Length of Call (sometimes ACD — Average Call Duration)
- ANI: Automatic Number Identification
- ASR: Answer Seizure Ratio — (successfull calls / total calls) * 100
- BRI
- CALEA
- CENTREX
- Channelbank
- CIC: Carrier Identification Codes
- CLEC
- CPC
- CTI: Computer Telephony Integration
- DID: Direct Inward Dialing Number
- DNIS: Dialed Number Identification Service
- E1
- E&M
- ISDN
- IVR: Interactive Voice Response
- LATA
- LNP: Local Number Portability
- MWI
- NEBS
- NPA-NXX
- Numbering plans
- PBX
- PDD: Post Dialing Delay. Time between the start of a call and the time the phone starts ringing.
- POTS: Plain Old Telephone Service
- PRI
- PSAP
- PSTN: Public Switched Telephone Network
- QSIG
- REN
- SS7
- T1
- V and H Coordinates
- VB: Voice broadcasting
- VBS: Voice broadcast services
See Also
- whatis.com
- FOLDOC Free Online Dictionary of Computing
- Acronym Finder
- TeleWiki
Printed
- Newtons Telecom Dictionary One of the best
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