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  • Aykut, Wed 01 of Aug, 2007 [07:53 UTC]: Hi all, does anybody know about Thomson ST2030 SIP phone. I have upgraded it to latest version (1.56) but "Hold" and "Conf" features are not working after the upgrade ?? Do you know any solution or do you have Ver. 1.52 ?? Where can I find it?
  • Edward J Brown, Tue 31 of Jul, 2007 [23:33 UTC]: Has anybody experienced Choppy voice quality when using a Linksys SPA942 in an Asterisk Conference bridge? It works fine with my polycom and Cisco, but sucks with my Linksys.
  • www.astawerks.com, Fri 27 of Jul, 2007 [18:00 UTC]: does anyone use asterisk on top of clark connect? does it work good?
  • simon, Fri 27 of Jul, 2007 [14:16 UTC]: Hi All, Has anyone here managed to get the Cisco79x1 to successfully fail over to the backup proxy. I have 2 asterisk servers , handsets all register and function, except that backup proxy function doesn't work. Any working example would be very apprecia
  • Matthew Richmond, Thu 26 of Jul, 2007 [03:40 UTC]: using the page() application to page across our building...often the meetme conferences don't disconnect after the caller hangs up. Anyone else having this problem. (using Polycom phones)
  • Matthew Richmond, Wed 25 of Jul, 2007 [02:58 UTC]: thanks Nicholas Blasgen! I haven't worked with AGI before, but there's always a first! Thanks again!
  • Nicholas Blasgen, Tue 24 of Jul, 2007 [19:18 UTC]: Matthew Richmond, AGI will handle all that for you.
  • sam, Mon 23 of Jul, 2007 [16:39 UTC]: need help - certain voicemail extension will stop working and recording voicemail on asterisk - anyone know why and how to fix it? Thanks
  • john haji, Mon 23 of Jul, 2007 [14:55 UTC]: free calls to pakistan
  • bong, Sat 21 of Jul, 2007 [19:09 UTC]: hi good day to all can anyone help me how to configured the nortel sip to the signaling server and how to activate in mobile w/ sip compatible without mcs
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QueueMetrics

QueueMetrics is an inbound and outbound call center analysis software. The current version is 1.4.0 as of June 27, 2007.

It offers over 150 quantitative metrics of inbound/outbound call center operation, that can roughly be divided into:
- Taken calls
- Lost calls
- Call distribution
- Agent activity
- Near-Real-Time call center monitoring

Reports can be generated per agent, queue and time period, with many levels of aggregation. Single calls can be pointed out and even listened to right from the browser.

A panel can be generated to show the ongoings of the call center in near-real-time: which calls are queues, which agents are available, who is talking to whom. Colour alarms can be triggered when some metrics meets a certain condition, like a call that's waiting too long or too few free agents.

A panel with large fonts - suitable for a wallboard or a video projector - can also be generated out of real-time data.

If you have very complex report requirements, you can also use QueueMetrics as a data provider for your own custom analysis web apps, using its embedded XML-RPC interface. You can then use any programming language to build extensions to QueueMetrics.

Agents can have their own home page, see calls flowing in and launch external webapps passing based on call data. They can enter call completion codes for their traffic (inbound and outbound) and can enter pause codes for their non ACD time, so that it is possible to know if an agent is on pause because of lunch or because he's doing back-office activity.

You can also have external visitors access the system remotely and see near-real-time reports and daily indicators, all in (nearly) real time. They can also listen to ongoing calls and view the agents' screens.

A comprehensive illustrated 130-page manual can be downloaded from http://queuemetrics.com/download.jsp.

QueueMetrics supports Asterisk 1.4, and works with any version of Asterisk. If you use Asterisk at Home or TrixBox or Druid, there is a complete tutorial called Turning Asterisk@Home into a small call-center with QueueMetrics.

Queuemetrics handles both incoming queues and outgoing calls, grouping them into "virtual queues" by campaign. You can have the number dialled in a number of ways, including using dialling scripts.

QueueMetrics analyzes both queue_log data and data stored on MySQL tables.

Though it is a closed-source product, QueueMetrics is free for smaller installations, SOHO's and home hackers.

A limited online version of the product is available for live demonstration at http://queuemetrics.com/demosys.jsp

QueueMetrics is available in a number of different languages (English, French, German, Spanish and Italian at the moment) and is easily localizable into any UTF-8 language.

QueueMetrics is currently being used in some of the world's biggest Asterisk-powered call centers, handling the reporting for hundreds of agents at once.

Starting form version 1.3.3, QueueMetrics offers clustering support to monitor a number of Asterisk ACD servers as if they were one big virtual Asterisk server - see http://astrecipes.net/index.php?n=244 for details. As of version 1.3.4, it is possible to have live monitoring of a cluster of Asterisk servers using the Manager API.

See also:




Created by lenz, Last modification by lenz on Sat 28 of Jul, 2007 [16:32 UTC]

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