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  • Aykut, Wed 01 of Aug, 2007 [07:53 UTC]: Hi all, does anybody know about Thomson ST2030 SIP phone. I have upgraded it to latest version (1.56) but "Hold" and "Conf" features are not working after the upgrade ?? Do you know any solution or do you have Ver. 1.52 ?? Where can I find it?
  • Edward J Brown, Tue 31 of Jul, 2007 [23:33 UTC]: Has anybody experienced Choppy voice quality when using a Linksys SPA942 in an Asterisk Conference bridge? It works fine with my polycom and Cisco, but sucks with my Linksys.
  • www.astawerks.com, Fri 27 of Jul, 2007 [18:00 UTC]: does anyone use asterisk on top of clark connect? does it work good?
  • simon, Fri 27 of Jul, 2007 [14:16 UTC]: Hi All, Has anyone here managed to get the Cisco79x1 to successfully fail over to the backup proxy. I have 2 asterisk servers , handsets all register and function, except that backup proxy function doesn't work. Any working example would be very apprecia
  • Matthew Richmond, Thu 26 of Jul, 2007 [03:40 UTC]: using the page() application to page across our building...often the meetme conferences don't disconnect after the caller hangs up. Anyone else having this problem. (using Polycom phones)
  • Matthew Richmond, Wed 25 of Jul, 2007 [02:58 UTC]: thanks Nicholas Blasgen! I haven't worked with AGI before, but there's always a first! Thanks again!
  • Nicholas Blasgen, Tue 24 of Jul, 2007 [19:18 UTC]: Matthew Richmond, AGI will handle all that for you.
  • sam, Mon 23 of Jul, 2007 [16:39 UTC]: need help - certain voicemail extension will stop working and recording voicemail on asterisk - anyone know why and how to fix it? Thanks
  • john haji, Mon 23 of Jul, 2007 [14:55 UTC]: free calls to pakistan
  • bong, Sat 21 of Jul, 2007 [19:09 UTC]: hi good day to all can anyone help me how to configured the nortel sip to the signaling server and how to activate in mobile w/ sip compatible without mcs
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Asterisk Request Tracker

Asterisk and Request Tracker Integration


How To integrate Asterisk with Request Tracker - a helpdesk/NOC Ticketing system.


This helps you to create tickets in request tracker based on incoming calls. Request tracker handles web and email requests. The actual voice will be attached as a file to the request tracker ticket.

The article linked above has been removed. Variations on it can be found by Googling for 'An Unofficial Asterisk PBX Integration Guide - build 20040408'. However, note that the concept presented was based on the SOAP server for RT, which has since been obsoleted. For now the simplest method to glue Asterisk to Request Tracker is simply to create a voicemail box that includes the options 'attach=yes|delete=yes' and sends the resulting email to your RT submission address.

Hopefully someone will soon reinvent a maintained API for Request Tracker and someone else will whip up a nice clean ticket submission/review IVR? Perhaps that person is _you_?


Created by jht2, Last modification by kb1_kanobe on Tue 31 of Jan, 2006 [08:03 UTC]

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dead link

by Michiel van Baak on Monday 03 of October, 2005 [19:02:29 UTC]
The link is dead.
All references on google only point to implementations with old RT installs.

Anyone who can update this please ?

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